01Information we collect
When you contact us or request a lesson, we may collect:
- Your name, email address and phone number.
- Your preferred lesson type, date and time.
- Your pickup address or suburb.
- Information you provide about your driving experience, learning goals or other requirements.
- Messages and correspondence relating to your enquiry or lessons.
Please provide only information relevant to your enquiry. Do not include payment-card details, identity documents or unnecessary sensitive information in website forms.
Our website and its service providers may also collect technical information, such as your IP address, browser and device details, pages visited and access times, as part of operating and protecting the website.
02How we collect information
We generally collect information directly from you through our website forms, telephone calls, emails, text messages and discussions about your lessons.
If you provide another person’s details, please make sure you have their permission.
You can make a general enquiry without identifying yourself. However, we need sufficient contact and pickup information to arrange and provide driving lessons.
03How we use information
We use personal information to:
- Respond to enquiries and explain our services.
- Arrange lessons, pickup locations and scheduling.
- Contact you about availability, confirmations and changes.
- Adapt lessons to the needs you tell us about.
- Maintain relevant business records and resolve complaints.
- Protect the website and meet applicable legal obligations.
Submitting a booking form is a request for a lesson. Your booking is confirmed separately after we check availability.
04Sharing information
We may share relevant information with people and service providers who help us deliver lessons and operate our business. These may include authorised instructors, website hosting providers, email providers and professional advisers.
Our website uses Hostinger hosting and Elementor forms. Website enquiries are directed to our business Gmail account, and booking requests may also be stored within the website’s submission system.
We may disclose information where required or authorised by law, or where reasonably necessary to address a legal claim.
Some technology providers may process or store information outside Australia. Their processing locations and privacy practices depend on the services used.
06Storage and security
We take reasonable steps to protect personal information against misuse, loss and unauthorised access, alteration or disclosure. Access should be limited to people who need the information for legitimate business purposes.
No internet transmission or storage system is completely secure.
We retain information for as long as reasonably needed for the purposes described in this policy and any applicable record-keeping obligations. Information that is no longer required should be securely deleted or de-identified.
07Access and correction
You can contact us to request access to personal information we hold about you, or ask us to correct inaccurate, incomplete or outdated information.
We may need to verify your identity before responding. If we cannot fulfil a request, we will explain the reason, subject to applicable law.
You may also request deletion of your information. We will consider the request alongside any legitimate business or legal reasons for retaining it.
08Questions and complaints
If you have a privacy question or concern, please contact:
Please describe your concern and the outcome you are seeking. We will review it and aim to respond within 30 days.
If you are dissatisfied with our response, you can contact the Office of the Australian Information Commissioner to ask whether your complaint falls within its jurisdiction.
09Changes to this policy
We may update this policy when our services, website or information-handling practices change. The current version will appear on our website with its updated date.